About the webinar
Explore what AI can truly automate in production, where it falls short, and where human judgment remains essential.
What will this webinar cover?
A shared playbook for AI in IT operations and customer support: from alert to fix, and from ticket to resolution including where AI can safely close routine work and where a human still needs to stay in the loop.
What will I actually walk away with?
The real numbers behind the vendor claims (why "80% autonomous" and "76% deflection" roughly halve in production), plus a governance model you can apply on your own stack.
Who is this for?
CTOs, VPs of Engineering, Heads of SRE and IT Ops on the operations side; Heads of CX, Support, and Support Ops on the customer side plus anyone accountable for the budget or governance behind either.
Agenda
- 17:00-17:20: Your Next Incident Might Have an AI on the Case, Roman Gorge (Andersen)
- 17:20-17:40: Beyond the Ticket: What Can AI Actually Take Off Your Plate?, Nikolai Lidetskii (Andersen)
- 17:40-17:50: Q&A Session, Roman Gorge and Nikolai Lidetskii (Andersen)
Speakers
- Roman Gorge, Head of Cloud Partnership at Andersen. In his role at Andersen, Roman combines his leadership skills, international experience, and deep knowledge of the cloud, AI, and data to solve the business and technical challenges of our clients.
- Nikolai Lidetskii, DevOps Engineer at Andersen. DevOps Engineer at Andersen with 14+ years in IT, from help desk to Linux administration and team lead. Specializes in cloud infrastructure, automation, and Kubernetes, with hands-on expertise across AWS, Azure, and CI/CD.
Practical details
- Date: November 4, 2026, 17:00 CET
- Format: Online
- Registration: fill in full name, corporate email, position in the company and company name; phone number is optional. You may choose to keep your personal data private.
Live Q&A
Yes, after the walkthrough of both flows, Roman Gorge and Nikolai Lidetskii will take live questions from the audience on either surface.
