Company and team

Philips is a health technology company. It built its entire company around the belief that every human matters, and it won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Role overview

Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

What you will do

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

What is expected

• You have acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• You must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
• You must be able to safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

Nice to have

• Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred.

Pay and benefits

• The hourly pay range for this position in Washington DC is $32.00 to $51.00 plus overtime eligible.
• The hourly pay range for this position in Maryland is $30.00 to $47.00 plus overtime eligible.
• This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.
• The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
• Other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.
• Employees are eligible to participate in the comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about benefits can be found here.
• At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

How we work together

We believe that we are better together than apart. For office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field Role.

Additional information

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• You must reside within commuting distance to the Baltimore, Maryland and Washington DC area.
• This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

How to apply

Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Diagnostic imaging equipment

• Diagnostic x-ray
• Cardiovascular equipment
• Cath labs
• Image guided therapy equipment

Engineering disciplines

• Electronics
• Electromechanical systems
• Networking
• Mechanical systems

Tools

• Diagnostic and test equipment