The company and the team

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As an Account Manager, you'll be instrumental in managing business customers (from SMB to enterprise), nurturing long-term partnerships, ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth.

This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You'll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience.

What you will do

• Own and nurture relationships with our business customers, serving as their primary point of contact and trusted advisor
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform
• Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells
• Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention
• Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams
• Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience
• Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives
• Use AI tools proactively to enhance your own productivity and the team's from drafting communications and synthesizing customer insights to building lightweight internal tools that reduce manual work
• Maintain and continuously improve how we work, building automations, templates, and AI-powered workflows that scale how the team manages accounts and tracks customer health
• Help define our operating motion from day one, establishing scalable playbooks, tooling, and AI-assisted processes that grow with the team

At Wix, we believe our best work happens together. Our work model is fully in person, with 3 days a week from our New York office.

What we are looking for

• 4+ years of account management or customer success experience in a B2B technology company, preferably a startup
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, ML, or related technology sectors
• Proven track record of driving account growth, renewals, and customer satisfaction
• Exceptional communication, presentation, and relationship-building skills
• Strong problem-solving abilities and a passion for helping clients achieve their goals
• Organized, proactive, and comfortable operating in a high-growth, fast-changing environment
• A builder's mindset: you're comfortable experimenting with AI tools, automating repetitive tasks, and figuring things out, and you don't wait for a system to exist before creating one

Nice to have

• Experience with AI platforms, developer-focused solutions, or technical customer onboarding

About Base44 and Wix

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform allows anyone to create custom software applications using natural language, no traditional coding required. We operate like a startup within Wix: fast-moving, collaborative, and focused on solving complex problems with simple, elegant solutions.

Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. Wix is proud to be an equal opportunity employer.

Compensation and benefits

Expected base compensation salary range is $110,000 - $130,000. In addition to base pay you will receive company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical, dental and vision
• Generous and flexible time off for personal recharge and special life moments
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness and productivity
• 401K matching, with no vesting period
• Equity & ESPP
• RSUs (restricted share units) granted to all employees, as we believe that our employees directly impact our success and thus should benefit from our successes

How to apply

The text gives no separate application steps beyond the posting.

AI and platform

• Base44 AI-powered software development platform
• AI tools (for drafting communications, synthesizing customer insights and building internal tools)
• AI-powered workflows and automations

Tools and processes

• Customer health and usage tracking
• Templates and playbooks